Question 1

How quickly can you fix my remote problems?

Accepted Answer

In most cases, we can resolve remote control issues the same day you call. Our technicians carry common replacement remotes and components in their service vehicles. Simple programming issues can often be fixed within 30 minutes. If the problem is with the opener itself, we'll diagnose it on-site and provide immediate repair or schedule a follow-up with the necessary parts. For emergency situations, we offer 24/7 service to ensure you're never locked out of your garage.

Question 2

What causes remote problems in garage doors?

Accepted Answer

Remote control issues can stem from several sources. The most common causes include dead batteries, which should be replaced annually. Signal interference from nearby electronics, LED lights, or even your home's electrical system can disrupt communication. Range issues may develop from damaged antenna wires on the opener. The remote itself may have physical damage or worn-out buttons. Sometimes the problem is with the opener's receiver rather than the remote. Our technicians use diagnostic equipment to pinpoint the exact cause and implement the most cost-effective solution.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes, we offer flexible financing options to make your dream garage door affordable. We partner with several financing providers to offer plans with low monthly payments, competitive interest rates, and terms from 12 to 60 months. Many customers qualify for 0% interest promotional periods. We also accept all major credit cards. During your free consultation, we'll discuss all payment options and help you find a solution that fits your budget. Our goal is to make premium garage door upgrades accessible to every homeowner.

Question 4

What is included in your 5-year warranty?

Accepted Answer

Our comprehensive 5-year warranty covers both parts and labor for all installations. This includes the garage door panels, springs, hardware, weatherstripping, and opener components we install. If any covered part fails during normal use within the warranty period, we'll repair or replace it at no charge, including labor costs. Our warranty also covers workmanship issues. Extended warranties are available for customers who want even longer protection. We stand behind our work because we use only premium materials and employ skilled technicians.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once a year, ideally before winter or storm season in Northeast Ohio. During a maintenance visit, our technicians lubricate all moving parts, check spring tension, inspect cables and hardware, test safety features, and adjust the opener settings. Regular maintenance prevents costly emergency repairs, extends the life of your door, and ensures safe operation. Many customers opt for our maintenance plan, which includes annual service at a discounted rate plus priority scheduling for any needed repairs.

Question 6

Can you match my new garage door to my home's style?

Accepted Answer

Absolutely! We specialize in custom garage doors that complement your home's architecture. We offer hundreds of styles, from traditional raised panel designs to contemporary glass and aluminum doors. Our selection includes carriage house styles, modern flush panels, and everything in between. You can choose from numerous colors, finishes, window options, and decorative hardware. We provide free design consultations where we'll show you samples and help you visualize different options. Many customers are surprised at how much a new garage door can transform their home's curb appeal.

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